Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging.
All returned items are subject to inspection before a refund or exchange is approved.
Customers in Qatar, Singapore, the UAE, and Australia have 14 days from the date of delivery to return their items, instead of the standard 30-day return period.
A slightly more polished version:
Please note: orders shipped to Qatar, Singapore, the UAE, and Australia are eligible for return within 14 days of delivery. The standard 30-day return window does not apply to these countries.
How to Start a Return
To begin a return, please email us at hello@centifashion.com with your order number and reason for return.
Once your return is approved, we’ll send you:
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A return label (or QR code, depending on location)
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A returns form to include in your parcel
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Instructions on how and where to send your item
Items sent back to us without first requesting a return will not be accepted.
UK Returns
For UK orders, returns are handled via Royal Mail.
After approval:
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Complete the returns form provided.
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Pack your item securely in its original packaging.
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Use the QR code or label provided and drop your parcel at your nearest Royal Mail location or parcel locker.
Please send your return within 2 days of approval.
International Returns
For international orders:
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Attach the return label we provide, covering any old shipping labels.
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Place the printed returns form inside the parcel.
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If the original box is damaged, please use suitable alternative packaging.
Returns must be sent promptly after approval so we can track them correctly.
Exchanges
If you would like to request an exchange, please email us at hello@centifashion.com with your order number and the item you would like instead.
Please do not send your item back before contacting us.
Once your exchange request has been approved, we will provide instructions for returning the item. All returned items must be:
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Unused
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In original condition
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In original packaging
Once we receive and inspect the returned item, we will dispatch your exchange.
Shipping costs for approved exchanges are covered by Centi — the customer does not need to pay for return or replacement shipping.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, or incorrect, contact us immediately at hello@centifashion.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
We cannot accept returns on:
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Sale items
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Gift cards
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Free gifts or promotional items
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Personal care goods
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Custom or personalised items
If you’re unsure whether your item is eligible, please contact us before sending it back.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Items must still be returned in original condition, unworn, with tags, and in original packaging.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3-5 business days. Please note that banks and card providers may take additional time to process the payment.
Original shipping charges are non-refundable unless the item is faulty or incorrect.